Banner Health
Provider Central
Sometimes bringing existing technology into an industry is the innovation that is needed. As part of their Long Term Initiatives to bring new digital tools to healthcare, Banner wanted to create a way for the 10,000 doctors on staff to find and communicate with each other in a HIPAA-compliant way.
The challenge was to build something that was as easy to use as the tools that were already familiar and to reduce the barriers that have kept similar applications from gaining traction.
Process
Audience Interviews
Even though we knew that we were talking to doctors, spending time interviewing them prior to starting the design process allowed us to really understand their existing frustrations and to ensure that we were building a solution that met the nuanced complexity of the doctor’s needs.
Design & Validation
Even though we knew that we were talking to doctors, spending time interviewing them prior to starting the design process allowed us to really understand their existing frustrations and to ensure that we were building a solution that met the nuanced complexity of the doctor’s needs.
Specs & Development
By using a design-first approach, the technical requirements come after the initial designs have been validated by the users. This ensures that the development team has everything they need with far less uncertainty over small details and that the final product meets the quality expected of an enterprise product.
User Acceptance Testing
One of the single most important steps in the build process for Provider Central was user acceptance. Even with all of the planning and internal testing, getting buy-off with a small group of real users who would actually engage with the product prior to a full launch helped us identify some fundamental issues with performance, security, and user experience that otherwise could have had devastating consequences.